{"id":7511,"date":"2022-05-16T08:02:39","date_gmt":"2022-05-16T08:02:39","guid":{"rendered":"https:\/\/deqori.eu\/support-contact\/"},"modified":"2023-07-26T05:25:37","modified_gmt":"2023-07-26T05:25:37","slug":"support-contact","status":"publish","type":"page","link":"https:\/\/deqori.eu\/en\/support-contact\/","title":{"rendered":"Support &#038; Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7511\" class=\"elementor elementor-7511 elementor-1259\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d964b78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d964b78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-250483df\" data-id=\"250483df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--250483df elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6cdfc968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cdfc968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4e71ad77\" data-id=\"4e71ad77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--4e71ad77 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d18d232 elementor-widget elementor-widget-heading\" data-id=\"2d18d232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Phone<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370a59f1 elementor-widget elementor-widget-text-editor\" data-id=\"370a59f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+49 (0) 30 75438844<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-549bf3aa\" data-id=\"549bf3aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--549bf3aa elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d463a5a elementor-widget elementor-widget-heading\" data-id=\"4d463a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-Mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79ba480c elementor-widget elementor-widget-text-editor\" data-id=\"79ba480c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>support@deqori.eu<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-bb4d914\" data-id=\"bb4d914\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--bb4d914 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77a6739d elementor-widget elementor-widget-heading\" data-id=\"77a6739d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support Hours<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75535a0 elementor-widget elementor-widget-text-editor\" data-id=\"75535a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monday to Friday 08:00 &#8211; 17:00<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-f901d13 elementor-widget elementor-widget-heading\" data-id=\"f901d13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How can we help?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed4380a elementor-widget elementor-widget-text-editor\" data-id=\"3ed4380a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Got a question regarding an order or our company? Please use the contact form, write us an email or give us a call.<\/p>\n<p>Should you have general questions about a product or the order process, you might find the help page with the <a href=\"https:\/\/deqori.eu\/en\/help-and-faq\/\">most frequently asked questions<\/a> informative. If not, just use one of the contact options provided.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122aaa9 elementor-widget elementor-widget-heading\" data-id=\"122aaa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Would you like to return an item?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f526f93 elementor-widget elementor-widget-text-editor\" data-id=\"f526f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Not a problem! You can use our practical <a href=\"https:\/\/deqori.eu\/en\/my-account\/\">returns centre<\/a>. Select your order and items there to then receive your return label and further instructions. Alternatively, you can of course go the traditional way and fill out the cancellation form. You can find more information on this in the <a href=\"https:\/\/deqori.eu\/en\/return-policy\/\">cancellation policy<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b51ec51\" data-id=\"5b51ec51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--5b51ec51 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-99f8009 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99f8009\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4752da0\" data-id=\"4752da0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--4752da0 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-223374a3 elementor-widget elementor-widget-heading\" data-id=\"223374a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Now<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69279620 elementor-widget elementor-widget-reycore-cf7\" data-id=\"69279620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"reycore-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rey-element rey-cf7\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4367-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"4367\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7511#wpcf7-f4367-o1\" method=\"post\" class=\"wpcf7-form init rey-cf7--basic\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4367\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4367-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Full Name (required)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your E-Mail (required)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reason\"><option value=\"-- Select reason (required) --\">-- Select reason (required) --<\/option><option value=\"Damage: My item arrived damaged (please upload proof)\">Damage: My item arrived damaged (please upload proof)<\/option><option value=\"Defect: My item has defects (please upload proof)\">Defect: My item has defects (please upload proof)<\/option><option value=\"Order Status: What is the current status of my order?\">Order Status: What is the current status of my order?<\/option><option value=\"Package Not Found: My package cannot be located\">Package Not Found: My package cannot be located<\/option><option value=\"Incomplete Order: Items are missing from my order\">Incomplete Order: Items are missing from my order<\/option><option value=\"Wrong Delivery: I received the wrong product\">Wrong Delivery: I received the wrong product<\/option><option value=\"Address Change: I would like to change my delivery address\">Address Change: I would like to change my delivery address<\/option><option value=\"Cancellation: I would like to cancel my order\">Cancellation: I would like to cancel my order<\/option><option value=\"Others: My reason for this request is not listed\">Others: My reason for this request is not listed<\/option><\/select><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"order-id\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order-ID (optional)\" value=\"\" type=\"number\" name=\"order-id\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Message (required)\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"upload\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"image\/*,.txt,application\/pdf\" aria-invalid=\"false\" type=\"file\" name=\"upload\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-998\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-998\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I hereby agree that I have read and accepted the <a href=\"https:\/\/deqori.eu\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" type=\"submit\" value=\"SEND MESSAGE\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Phone +49 (0) 30 75438844 E-Mail support@deqori.eu Support Hours Monday to Friday 08:00 &#8211; 17:00 How can we help? Got a question regarding an order or our company? Please use the contact form, write us an email or give us a call. Should you have general questions about a product or the order process, you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7511","page","type-page","status-publish","hentry","fpd-variation-needed"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; Contact | Get In Touch With Us | DEQORI<\/title>\n<meta name=\"description\" content=\"Contact us if you have any questions or need help regarding your Order from DEQORI or just want to get in touch with us! 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