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The past few months have been anything but normal for us – and many of you felt it. Here is what happened, and how things go from here.
Our delivery times are shorter again – but not yet back to our usual level.
Production is running again and the backlog is cleared. We are working on a solution for lastingly shorter delivery times.
What happened
Our products are not pulled off a shelf: every glass picture, every stove cover and every memo board is made to order – cut, printed, tempered, checked and packed. For years, one dedicated manufacturing partner handled a large share of that work for us.
This spring, that partner ceased operations. Overnight, a central part of our production was gone. We decided to completely restructure our in-house production – but glass does not allow shortcuts. Reorganising our processes, setting up machines, matching colour profiles and re-approving every product group took longer than we would have liked. During that time, delivery times stretched well beyond what DEQORI stands for.
We are truly sorry
Orders that should have arrived within days took weeks. Dates we had promised could not be kept. And honestly: in some cases we took too long to reach out ourselves instead of leaving you to ask. For the waiting, for the missed occasions and for every reply that came too late – we apologise, without excuses.
What we changed
Our production
- We have completely restructured our in-house production. It has been running in its new setup since the summer.
Double checks
- Every product group was re-approved. Print quality, edges and glass are inspected again before dispatch.
Honest dates
- We plan with a buffer and would rather show a realistic date in the shop than a flattering one.
What this means for you
All open orders from the affected period have been produced and are either on their way or already delivered. New orders already reach you faster than in recent months – but we are not yet fully back to our usual level. You will find the current, realistic delivery time on each product page, as always. Custom pieces and your own motifs still take a little longer, because they are made individually for you.
What we are working on
We are not settling for where things stand today. Our goal is to get back to the short delivery times you know from DEQORI – and that is exactly what we are working on right now: a solution that lets us offer shorter delivery times again in the future. As soon as there is progress, we will update this page. We keep the delivery times in the shop up to date as things improve.